Man with Van Yeading Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Yeading provides transport, removal and related services. By making a booking, using our services, or allowing our personnel to commence work at your property or premises, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Man with Van Yeading, we, us or our means the removal and transport service trading as Man with Van Yeading.
1.2 You or your means the person, company or organisation that books or uses our services.
1.3 Services means any removal, transport, loading, unloading, packing, furniture disassembly or reassembly, or related services supplied by us.
1.4 Goods means the items, belongings, furniture, boxes and other property which we are asked to move, transport, handle or store.
1.5 Service area means the locations in which we routinely operate, including Yeading and surrounding districts, as determined by us from time to time.
1.6 Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions and any written quotation or booking confirmation we issue to you.
2. Scope of Services
2.1 We provide man and van removal services, including local moves, item collection and delivery, small house or flat moves and light commercial removals within our service area and beyond by prior agreement.
2.2 The exact scope of the services, including the number of staff, size of vehicle, estimated duration and any additional tasks such as packing or furniture assembly, will be set out in your quotation or booking confirmation.
2.3 We reserve the right to refuse to move any goods which, in our reasonable opinion, are unsafe, illegal, excessively heavy, inadequately packed or may cause damage to our vehicle, equipment, staff, third parties or other goods.
3. Booking Process
3.1 Bookings may be made by you through our accepted communication methods. A booking is only confirmed when we issue a booking confirmation and, where required, you have paid any deposit requested.
3.2 When making a booking, you must provide accurate and complete information, including but not limited to:
a. Full collection and delivery addresses, including access details such as floor number and lift availability.
b. The date and preferred time of the move or transport service.
c. A clear description and approximate quantity or volume of the goods.
d. Any special handling requirements, fragile or high value items.
e. Parking restrictions, distance from parking to property, and any likely issues with access.
3.3 Our quotation is based on the information you provide. If that information is inaccurate or incomplete, we may adjust the price to reflect the actual work required.
3.4 We reserve the right to decline any booking at our discretion, including where we reasonably believe the job cannot be safely or lawfully undertaken.
4. Quotations and Pricing
4.1 Quotations may be provided as a fixed price or an hourly rate. The type of quotation will be stated clearly in your booking confirmation.
4.2 Fixed price quotations are based on the assumption of normal access and conditions as described by you. We may make additional charges if:
a. Additional items are included that were not originally specified.
b. Access is significantly more difficult than advised, including long carries, additional flights of stairs or obstacles.
c. There are delays outside our control, such as waiting for keys, unprepared goods or restrictions imposed by third parties.
4.3 Hourly rate bookings are charged from the time we arrive at the agreed collection address until completion of unloading at the final destination, unless otherwise specified. Minimum booking periods may apply.
4.4 All prices are stated in pounds sterling and are exclusive of any applicable taxes or charges that we are legally required to collect, unless expressly stated otherwise.
5. Payments
5.1 We may require a deposit to confirm your booking. The amount and due date will be notified to you at the time of booking.
5.2 Unless otherwise agreed in writing, all outstanding balances are payable immediately upon completion of the service on the day of the move or delivery.
5.3 We accept payment by the methods notified to you at the time of booking or in our confirmation. You are responsible for ensuring that you have the means to pay available at the time payment is due.
5.4 If payment is not made when due, we may:
a. Suspend or cease work until payment is received in full.
b. Charge reasonable interest on overdue sums from the due date until the date of actual payment.
5.5 Where payment is to be made by a third party on your behalf, you remain fully responsible for any unpaid amounts.
6. Cancellations and Amendments
6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.
6.2 If you cancel with more than 72 hours notice before the agreed start time, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.
6.3 If you cancel with less than 72 hours notice, we reserve the right to retain all or part of your deposit, and to charge a cancellation fee of up to 50 percent of the quoted price to cover our costs and loss of business.
6.4 If you cancel on the day of the booking or after our vehicle and staff have been dispatched, we may charge up to 100 percent of the quoted price.
6.5 Requests to change the date, time, size of vehicle or scope of work are subject to availability. We will make reasonable efforts to accommodate changes but cannot guarantee that your requested alternative will be available.
6.6 We may cancel or postpone the service in the event of circumstances beyond our reasonable control, including but not limited to severe weather, road closures, vehicle breakdowns, accidents, illness, or legal restrictions. In such cases, our liability is limited to rescheduling the service or refunding any payments received for services not yet provided.
7. Your Responsibilities
7.1 You are responsible for:
a. Ensuring that all goods are adequately packed and protected unless you have booked a packing service.
b. Arranging suitable parking at both collection and delivery addresses, and paying any associated charges.
c. Ensuring that access is safe and suitable for our vehicle and staff.
d. Being present, or appointing an authorised representative to be present, throughout the service.
e. Checking that nothing has been left behind at the collection address before our team leaves.
7.2 You must not request us to transport any prohibited, illegal, perishable, live or dangerous goods, including but not limited to explosives, firearms, drugs, flammable substances, or items requiring specialist licences or equipment.
8. Our Responsibilities
8.1 We will carry out the services with reasonable care and skill, using appropriately trained staff and suitable vehicles for the agreed work.
8.2 We will make reasonable efforts to collect and deliver your goods at the agreed times, but timing is not guaranteed unless expressly stated as such in writing.
8.3 We will comply with all applicable laws and regulations relevant to the operation of our removal and transport services.
9. Liability for Loss or Damage
9.1 We will take reasonable care of your goods while they are in our custody and control. However, our liability is limited as set out in this clause.
9.2 We are not liable for loss or damage arising from:
a. Your failure to pack goods adequately or in a manner suitable for transport.
b. Inherent defects, weaknesses or pre existing damage in the goods.
c. Normal wear and tear, scratching, scuffing or minor dents occurring during handling and transport.
d. Acts or omissions of you or any third party.
e. Circumstances beyond our reasonable control, including theft, vandalism, adverse weather, road incidents or delays caused by traffic or authorities.
9.3 Our total liability in respect of any claim for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed the lower of:
a. The reasonable replacement or repair cost of the item, or
b. A maximum amount per job as published in our current liability limits or otherwise notified to you before the service is provided.
9.4 We are not responsible for any indirect, consequential or economic loss, including loss of profits, loss of opportunity or loss of enjoyment, arising from or in connection with the services.
9.5 You must notify us in writing of any visible loss or damage as soon as reasonably possible and in any event within 48 hours of completion of the service. For non visible damage, you must notify us within 7 days of the service. Failure to notify us within these timescales may affect our ability to investigate and may reduce or extinguish any liability we may have.
10. Insurance
10.1 We maintain insurance appropriate for a removal and man and van business operating within our service area. Details of cover are available on request.
10.2 Our insurance is subject to policy terms, conditions and exclusions, and does not replace your own contents, business or specialist insurance, which you are strongly advised to maintain.
11. Waste and Environmental Regulations
11.1 We operate in accordance with relevant waste and environmental regulations. We are not a general rubbish clearance service and do not remove household refuse or construction waste unless agreed in advance and permitted by law.
11.2 You must not ask us to dispose of waste illegally, including fly tipping or leaving items in unauthorised locations. We will refuse any such requests.
11.3 Where we agree to remove items for disposal or recycling, any associated fees will be clearly stated or reasonably estimated. These fees take into account disposal charges and the time required to transport items to an authorised facility.
11.4 We reserve the right to decline to transport any materials which may be considered hazardous or controlled waste, unless you have obtained all necessary consents and we have expressly agreed to carry them.
12. Access, Parking and Delays
12.1 You are responsible for ensuring that our vehicle can park legally and safely at both the collection and delivery locations. Any parking fines or penalties incurred as a direct result of inadequate arrangements or inaccurate information provided by you may be charged to you.
12.2 You must inform us in advance of any restrictions that may affect access, including narrow roads, low bridges, weight limits, controlled parking zones, loading bays or time restrictions.
12.3 We are not liable for delays caused by issues with access, parking, traffic, road works, accidents or actions of third parties. Where delays occur for reasons outside our control, additional waiting time may be charged at our standard rates.
13. Customer Conduct and Health and Safety
13.1 You agree to treat our staff with respect and to allow them to work in a safe environment. We may suspend or terminate services immediately if our staff are subjected to abusive, aggressive or unsafe behaviour.
13.2 For health and safety reasons, you must not interfere with the way our staff load the vehicle or move heavy items. If you assist with lifting or carrying, you do so at your own risk.
14. Complaints
14.1 If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we have an opportunity to address your concerns.
14.2 Formal complaints should be submitted in writing, providing full details of the booking, the issues encountered and the outcome you are seeking. We will investigate and respond within a reasonable timeframe.
15. Data Protection and Privacy
15.1 We will collect and use your personal information only to the extent necessary to provide our services, manage bookings, process payments, and comply with legal obligations.
15.2 We will keep your information secure and will not sell your details to third parties. We may share relevant information with insurers, payment processors or regulatory bodies where required by law or to protect our legitimate interests.
16. Variations to Terms
16.1 We reserve the right to amend these Terms and Conditions from time to time. Any updated terms will apply to new bookings made after the date of publication.
16.2 Changes to the terms of an existing contract will only be effective if agreed in writing between you and us.
17. Severability
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any contract between you and us are governed by and construed in accordance with the laws of England and Wales.
18.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services, or their subject matter or formation.
By proceeding with a booking or using the services of Man with Van Yeading, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
